FAQs

es you can get a booking with us, however some of our clinics do have some waiting periods. With the influx of NDIS referrals across Victoria since late 2018, we are working hard to grow our team to keep up with the demand of services. 

However we actively manage our “waiting families”, attempting to stay in regular phone contact about our wait times, and providing information to your over the phone or via email where possible.

To join the waitlist, please use this link.

We also run information sessions for parents (with practical strategies and tips) whilst you are waiting for individual therapy, as well as allow new families to join our group programs which run throughout the year.

Splash supports our client's right to use an independent advocate of their choice to negotiate on their behalf. This may be a family member, friend, trusted decision-maker or appropriate advocacy service. Advocates will be accepted by Splash as representing the interests of the child accessing therapy. Advocates may be used during assessments, reviews, incidents and complaints or for any other communication between the child's family and the organisation.

When an advocate is required and a family member or carer cannot fulfill the role, Splash will provide assistance in obtaining an advocate of their choice.

For more information on this topic, please visit the National Disability Advocacy Program website.

Splash's Cancellation Policy is in line with the NDIS cancellation policy. 

A cancellation within 2 business days of your scheduled appointment will be charged the full fee. However if you advise us 2 business days or more prior to the appointment, there is no fee and we can reschedule your appointment to a time that suits.

Please be assured that we continue to offer a service for cancellations in these circumstances, such as a parent/carer phone consult, resource development or report writing for example. You can also choose to transfer your child's appointment to telehealth if they are well enough to participate.

Please click here for a handy guide on all the options we offer if you can't attend a session.